Guests choose a hotel at night
While planning a trip, from the phone, often from another time zone. They write straight into Instagram or WhatsApp, while your reception is busy with another guest.
AI assistant for hotels
A guest writes from abroad at 01:30. The assistant already answered in their language.
A guest writes from another time zone while reception is asleep. The AI assistant clarifies check-in and check-out dates, guest count and room type, then hands the request to reception for confirmation.
Ana
AI demo
Welcome! I am the Old Tbilisi Hotel assistant, our reception answers 24/7. Tell me your check-in and check-out dates and I will see what rooms we have free.
This is an illustrative channel and booking example: before customer-facing activation is agreed, replies will use only your confirmed information and rules. Prices shown here are illustrative business examples, not aiCHATS plan prices.
Where a hotel loses guests
They message two or three hotels at once
"Do you have a free room for these dates? How much?" Clarify check-in and check-out dates, guest count and room type, then hand the request to reception to confirm availability and rate.
A booking question needs dates and room type
Clarify check-in and check-out dates, guest count and room type, then hand the request to reception to confirm availability and rate.
How it works
- 1
Replies from approved information
Messenger, Instagram, WhatsApp, Telegram and the site widget. Georgian, Russian and English, language auto-detected, for international guests too.
- 2
Handles the rate and availability question correctly
Quotes your real rate range by season and dates and invites to book. It uses only approved information; unlisted details are confirmed by your team.
- 3
Collects the booking
Dates, room type, number of guests, name, phone. With an optional provisional hold.
- 4
Your reception confirms in the morning
Every night inquiry lands in one list. The administrator calls, confirms the free room and the exact rate, and the guest is booked.
What it does not do
Trust is built on specifics, so we say it plainly:
Uses approved rate information
It answers only from the data you provided. The exact rate by dates is confirmed by your administrator.
It does not sell an occupied date
A booking is always provisional; a free room is confirmed by the administrator. Your occupancy stays in your hands.
It hands hard requests to a human
Group bookings, events, special conditions: the bot takes a phone number and passes the case to a person.
Your rules
built from approved information
Actual results depend on the business and its information: the assistant works from approved content and agreed handoff rules, and usage is measured after a scoped test.
Channels: Messenger · Instagram · WhatsApp · Telegram · site widget
Optional shadow observation on your hotel
We prepare the test environment from your approved information and agreed rules; timing depends on scope.
If useful, we can run a two-week shadow observation on your Instagram and WhatsApp by agreement, without sending messages.
Shadow observation is for review only; it does not itself activate public messaging or confirm commercial terms.
The initial scope records the needed information, channels and handoff rules; commercial terms apply only after separate confirmation.
AI chatbot for hotels: why right now
Most guests choose a hotel from their phone, often at night and from another country, in a different time zone. They write in Instagram and WhatsApp and expect an answer within minutes. After the agreed activation, the AI chatbot for hotels can answer at night using only the information you approve and hand complex requests to the team. The hotel market in Tbilisi is crowded and the decision is made fast.
A booking, not just a chat
The main difference between a simple chatbot and a hotel assistant is the booking logic. The assistant collects the dates, room type, number of guests, name and phone, creates a provisional booking and hands it to the administrator in the morning to confirm availability and the exact rate. This keeps the hotel occupancy under human control, while the bot only organizes the request and hands it to the team under agreed rules.
Safe answers on availability and rate
For a hotel it is unacceptable for the bot to sell an occupied date or invent a rate. A properly set up assistant uses only the information the hotel provided, answers on price with ranges by season, and lets a human confirm the free room and the exact rate. Group bookings and events go straight to a person. This approach is clear for the guest and reputationally calm for the hotel.
What does an AI assistant do for a hotel?
An AI assistant for a hotel is a chatbot that answers guest messages in Messenger, Instagram, WhatsApp and on the site, at any hour of the day or night, in Georgian, Russian and English. It quotes room rate ranges by season and dates, invites the guest to book, records the name, phone and dates, creates a provisional booking and hands it to the administrator in the morning. It does not sell an occupied date, uses only approved information; unlisted details are confirmed by the team. For the hotel the result is simple: night and international guest inquiries can be routed to the team under agreed rules.
Frequent questions
How fast can the assistant go live for a hotel?
Timing depends on the agreed scope: we need your room types, the seasonal rate logic and conditions; then we review representative conversations and handoff rules.
Does it understand Russian and English?
Yes, and for a hotel this is the point: the assistant speaks Georgian, Russian and English, detects the language automatically and replies to an international guest in kind.
What happens when a guest asks about a free room and the rate?
The bot quotes the rate range by dates and invites the guest to book, while availability is confirmed by the administrator. It does not confirm an occupied date; the administrator confirms availability and rates.
Does it replace the reception?
No. It covers the minutes a human cannot: night, peak load, checking in another guest. Final confirmation and the live relationship stay with your team.
How much does it cost?
It depends on the channels and inquiry volume. First we show a live demo on your hotel, then you get exact terms on one page. The demo commits you to nothing.
AI chatbot for related industries
See it answer your own guests. A demo is reviewed against agreed information and rules.
Request a demo