Six visible controls
You decide what the system can read, what it may do and when a conversation must go to a person.
Control
You decide what the system can read, what it may do and when a conversation must go to a person.
You decide what the system can read, what it may do and when a conversation must go to a person.
0
available channels
0
published plans
0
available service languages
Answers use only the business information that you add and approve. Choose whether aiCHATS may save a lead, prepare a booking or only answer.
Keep mandatory human approval for important steps. Difficult or uncertain conversations go to a team member instead of receiving a made-up answer.
Your team can see customer messages, answers and the current handoff state.
Workspace settings are available from an authenticated account.
A customer sends a question through a supported channel.
aiCHATS checks an approved source and the action rule.
The system answers or hands the difficult case to a person.
The result and conversation context remain in the workspace.
You decide what the system can read, what it may do and when a conversation must go to a person.
Receive the question: A customer sends a question through a supported channel. Check the source: aiCHATS checks an approved source and the action rule. Answer or hand off: The system answers or hands the difficult case to a person. Keep the context: The result and conversation context remain in the workspace.
Answer source / Allowed action Answers use only the business information that you add and approve. Choose whether aiCHATS may save a lead, prepare a booking or only answer. Approval point / Human handoff Keep mandatory human approval for important steps. Difficult or uncertain conversations go to a team member instead of receiving a made-up answer.
Contact aiNOW to review the supported setup.
Contact us
Contact us