Control
aiCHATS follows rules instead of guessing.
You decide what the system can read, what it may do and when a conversation must go to a person.
Six visible controls
This page describes operating controls in the product. It does not claim external certification or compliance that has not been separately verified.
Answer source
Answers use only the business information that you add and approve.
Allowed action
Choose whether aiCHATS may save a lead, prepare a booking or only answer.
Approval point
Keep mandatory human approval for important steps.
Human handoff
Difficult or uncertain conversations go to a team member instead of receiving a made-up answer.
Conversation history
Your team can see customer messages, answers and the current handoff state.
Account access
Workspace settings are available from an authenticated account.
How one answer moves
You decide what the system can read, what it may do and when a conversation must go to a person.
- A customer sends a question through a supported channel.
- aiCHATS checks an approved source and the action rule.
- The system answers or hands the difficult case to a person.
- The result and conversation context remain in the workspace.
What we do not promise
aiCHATS does not replace your team for decisions where you supplied no rule or reliable source. Specific technical and data requirements are reviewed during setup.
A product by aiNOW
What we do not promise
aiCHATS does not replace your team for decisions where you supplied no rule or reliable source. Specific technical and data requirements are reviewed during setup.