AI customer conversations

Answer customers and collect requests

Answer recurring questions, collect useful details, and route the next step to a person when needed.

See the conversation flow

Choose a scenario and follow how a question, request or handoff moves through the workflow.

Request
Check info
Answer?
Next step
Notify team
CRM note

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Channels

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Plans

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Service languages

Answer common questions

◇

Use approved information for questions about services, availability, delivery or next steps.

Collect request details

⬡

Ask only the details needed for the request, then keep the conversation ready for the next step.

Route by intent

↻

Separate questions, requests and follow-ups so each conversation reaches the right answer or configured handoff.

Keep a human in the loop

✦

Pass unclear or sensitive conversations to the team with the context the configured channel makes available.

How it works

01

Define the conversation

Choose common questions, approved answers, required details and cases that need a person.

02

Set the workflow

Map channels, routing, handoff and any optional CRM step; CRM is used only when configured and verified.

03

Test real examples

Try routine and edge-case conversations, then adjust wording, fields and escalation rules before launch.

04

Launch in scope

Enable the agreed workflow with your team; delivery timing follows the approved scope and channel setup.

AI customer conversation workflows that answer, collect and route

aiCHATS helps you define which customer questions the chat can answer, which details it should collect, and when to route a conversation to your team. Responses use information you approve, and unclear cases stay visible for human review.

Scope, pricing and delivery

Current aiCHATS plans and prices are listed on the pricing page. Implementation is scoped separately around your channels, approved information, required fields, integrations and handoff rules; we confirm the quote and timing after reviewing that scope.

What can an AI customer chat do?

An AI customer chat can answer recurring questions from approved information, ask for details needed for a request, route conversations by topic, and hand off unclear or sensitive cases to a person. It is not a substitute for a missing catalog or knowledge base: the source information and response rules need to be prepared and tested. An optional CRM connection is used only when it is configured and verified. Current plan pricing is on the aiCHATS pricing page; implementation scope and timing depend on the channels, content, fields, integrations and handoff rules you choose.

Frequently Asked Questions

It can answer recurring questions from approved information, collect the details needed for a request, route the conversation, and hand unclear cases to a person. The available flow depends on the channel and setup.

See the current aiCHATS plans and prices on the pricing page. Implementation is scoped separately after we review channels, approved content, required fields, integrations and handoff rules.

An optional CRM connection can be included when the connection is configured and verified. It is not assumed by default; the chat can work with a defined handoff when no CRM is in scope.

Timing depends on the agreed scope, channels, source material and tests. We confirm a delivery window after those details are reviewed, so there is no fixed timeline before scoping.

Related family workflows

Our Projects

aiNOW scenario · Recruitment

Recruitment: first-touch candidate screening

aiNOW scenario (not a verified aiCHATS case): An AI assistant runs a first-touch screening of candidates against key requirements and schedules interviews, freeing recruiters from the flood of applications.

Discuss your chat workflow

Discuss your chat workflow