AI customer support

AI customer support in chat channels

aiCHATS can be used in supported chat channels for answering common questions and handing off difficult conversations. Responses use the information you add; channel permissions and final scope are checked before setup.

Where does the support team take over?

Trace a common support question from approved information to the agreed escalation point and the team member who continues the conversation.

Question
Details
Enough info?
Handoff
Clarify
Context

0

available channels

0

published plans

0

available service languages

Answer source

◇

Answers use business information that your team adds and approves.

Allowed action

⬡

You define which data may be saved or which next step may be prepared.

Human handoff

↻

An uncertain case can go to a team member instead of receiving an invented answer.

Conversation context

✦

The team can see the conversation and the agreed next step.

How do we prepare the support workflow?

01

Check the channel

We confirm the account type, permissions and supported function.

02

Add information

You provide products, rules and the approved answer source.

03

Agree on handoff

We define when the system answers and when a person takes over.

04

Review the first conversation

We test representative questions and confirm the handoff before ongoing work.

Prepare common answers and escalation cases

List approved answers for common product or service questions, describe the cases that need escalation, name the receiving team member, and verify channel permissions.

How the work starts

Check the channel: We confirm the account type, permissions and supported function. Add information: You provide products, rules and the approved answer source. Agree on handoff: We define when the system answers and when a person takes over. Review the first conversation: We test representative questions and confirm the handoff before ongoing work.

Common questions

What does aiCHATS do? aiCHATS can be used in supported channels to answer customer questions and collect agreed customer details. What is needed to start? You need the relevant channel account, approved business information and the required permissions.

Review your workflow

Price, channels and scope are agreed after the required process and integrations are reviewed.

Common questions

aiCHATS can be used in supported channels to answer customer questions and collect agreed customer details.

You need the relevant channel account, approved business information and the required permissions.

The conversation can go to a team member or remain with a neutral response when no reliable source or rule exists.

Current plans are shown on the pricing page; final scope and required integrations are agreed after the task is reviewed.

Contact aiNOW

Contact aiNOW