Prepare the Instagram account and answer source
Provide approved product or service information, verify the account type and permissions, and agree which comment flows are supported and when a team member takes over.
Instagram support
aiCHATS can be used in Instagram direct messages and supported comment flows for handling direct messages. Responses use the information you add; channel permissions and final scope are checked before setup.
Answers use business information that your team adds and approves.
You define which data may be saved or which next step may be prepared.
An uncertain case can go to a team member instead of receiving an invented answer.
The team can see the conversation and the agreed next step.
Before the chat starts answering customers, we check real questions, responses and handoff to your team.
Preparing Instagram answers
Give the chat your approved product details and service terms for Instagram enquiries, and agree when it should involve your team.
Instagram support
Choose a conversation example to read a sample greeting.
It can answer questions in direct messages and supported comment flows, collect request details under an agreed rule, and hand the conversation to a person when needed.
Answer source
Answers use business information that your team adds and approves.
Allowed action
You define which data may be saved or which next step may be prepared.
Human handoff
An uncertain case can go to a team member instead of receiving an invented answer.
Price, channels and scope are agreed after the required process and integrations are reviewed.
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For phone-based workflows, use aiCALL by aiNOW.
Provide approved product or service information, verify the account type and permissions, and agree which comment flows are supported and when a team member takes over.
Check the channel: We confirm the account type, permissions and supported function. Add information: You provide products, rules and the approved answer source. Agree on handoff: We define when the system answers and when a person takes over. Review the first conversation: We test representative questions and confirm the handoff before ongoing work.
What does aiCHATS do? aiCHATS can be used in supported channels to answer customer questions and collect agreed customer details. What is needed to start? You need the relevant channel account, approved business information and the required permissions.
Price, channels and scope are agreed after the required process and integrations are reviewed.
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