Prepare page access and the answer source
Provide approved product or service information, verify page access and permissions, and define the questions and cases that move to a team member.
Messenger support
aiCHATS can be used in supported Facebook Messenger conversations for answering supported conversations. Responses use the information you add; channel permissions and final scope are checked before setup.
Answers use business information that your team adds and approves.
You define which data may be saved or which next step may be prepared.
An uncertain case can go to a team member instead of receiving an invented answer.
The team can see the conversation and the agreed next step.
Before the chat starts answering customers, we check real questions, responses and handoff to your team.
Questions arriving on your Page
Prepare answers for questions arriving on your Page: product details, service terms and the cases your team should take over.
Messenger support
Choose a conversation example to read a sample greeting.
It can answer questions in supported page conversations, collect request details under an agreed rule, and hand difficult cases to a team member.
Answer source
Answers use business information that your team adds and approves.
Allowed action
You define which data may be saved or which next step may be prepared.
Human handoff
An uncertain case can go to a team member instead of receiving an invented answer.
Price, channels and scope are agreed after the required process and integrations are reviewed.
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For phone-based workflows, use aiCALL by aiNOW.
Provide approved product or service information, verify page access and permissions, and define the questions and cases that move to a team member.
Check the channel: We confirm the account type, permissions and supported function. Add information: You provide products, rules and the approved answer source. Agree on handoff: We define when the system answers and when a person takes over. Review the first conversation: We test representative questions and confirm the handoff before ongoing work.
What does aiCHATS do? aiCHATS can be used in supported channels to answer customer questions and collect agreed customer details. What is needed to start? You need the relevant channel account, approved business information and the required permissions.
Price, channels and scope are agreed after the required process and integrations are reviewed.
Contact aiNOW
Contact aiNOW