Prepare the widget placement and source
Choose where the widget should appear, provide approved product or service information, verify the relevant permissions, and define when a person takes over.
Website chat widget
aiCHATS can be used in a website chat widget for answering visitor questions. Responses use the information you add; channel permissions and final scope are checked before setup.
Answers use business information that your team adds and approves.
You define which data may be saved or which next step may be prepared.
An uncertain case can go to a team member instead of receiving an invented answer.
The team can see the conversation and the agreed next step.
Choose where the widget should appear, provide approved product or service information, verify the relevant permissions, and define when a person takes over.
Check the channel: We confirm the account type, permissions and supported function. Add information: You provide products, rules and the approved answer source. Agree on handoff: We define when the system answers and when a person takes over. Review the first conversation: We test representative questions and confirm the handoff before ongoing work.
What does aiCHATS do? aiCHATS can be used in supported channels to answer customer questions and collect agreed customer details. What is needed to start? You need the relevant channel account, approved business information and the required permissions.
Price, channels and scope are agreed after the required process and integrations are reviewed.
Contact aiNOW
Contact aiNOW