aiCHATS
PricingContact
aiCHATS—Customer questions and orders in one chat

AI chat for business.
Answers. Orders. Bookings.

aiCHATS answers customer questions, collects order and booking details, and moves the conversation to your team when needed.

Start a chat
See plans
Tell us what kind of business needs the chat.
Communication channels
ChannelsWebsite · Instagram · Messenger
Orders
OrdersQuestions · details · next step
Booking process
BookingsTime · terms · confirmation
Human handoff
HandoffTo a person when needed
aiCHATS
aiCHATS
Replies to customers
Customer question — clear next step ⤴
How we choose AI

Chat built around your information.

We adapt the chat rules to your work. The specific model is agreed in the offer.

Decision layerJev by TypeSafe

The aiNOW team uses Jev to select the next action in its technology workflows.

Model catalog
OpenAIModel agreed per project
AnthropicModel agreed per project
GoogleModel agreed per project
xAIModel agreed per project
MistralModel agreed per project
DeepSeekModel agreed per project
MetaModel agreed per project
QwenModel agreed per project
ccohereModel agreed per project
Z.aiModel agreed per project
KimiModel agreed per project
Meta
VERIFIED META TECH PROVIDERMETA APP REVIEW APPROVED
Europe, Germany
Hetzner infrastructureApplied within the agreed project scope.
Cloudflare
Cloudflare protectionConfigured per project scope.
24/7
365 days a yearaiNOW works nights and weekends. Support terms are agreed before activation.
EST. 2025 · Tbilisi

BUILT FOR GEORGIAN BUSINESS

Georgian language. Real workflows.

Tbilisi / European infrastructure

Where does time disappear in customer chat?

Choose the conversation problem your team recognizes.

messages

The answer needs one reliable place

aiCHATS uses the information you approve and sends an unknown issue to a person.

Discuss aiCHATS

What we inspect

  • Which questions appear most often.
  • Which answer, price or term needs approval.
  • When the conversation moves to a team member.
  • What should remain after the conversation.

First step

We collect frequent questions, approved answers and exceptions and turn them into the first chat rules.

What we need

Service details, prices, terms and a few real customer questions.

What can aiCHATS organize?

aiCHATS is configured around your channels and rules. Choose a plan directly; a different workflow needs a separate scope.

Channels and answers

Customer questions on your website, Instagram, Messenger, WhatsApp and Telegram.

Channels and answers
channelsOne answer policy
socialChat-to-human handoff

Orders and product information

Prices, promotions and catalog details explained from approved sources.

Orders and product information
product infoProduct copy and media links
deliveryApproved offer answers
order detailsCustomer information and order details

Knowledge and team control

Who approves answers, when a person joins and what the team receives.

Knowledge and team control
teamHuman help on hard conversations
historyApproved knowledge source
rulesHandoff rules and tasks
request detailsShort customer records

Booking, appointments and next steps

The chat asks the required questions and sends the next step to the right person.

Booking, appointments and next steps
serviceChat on your website
timeMobile chat journey
confirmationTechnical chat-flow review
Scenarios

One chat, each business's rules

We configure aiCHATS around real questions, prices, hours and handoff rules.

Booking

Clinics and aesthetics

A patient asks about a service, price and available time.

Answers follow your service and price rules.
Required booking data is defined in advance.
The chat does not diagnose.
A hard case moves to a person.
Discuss a clinic chat
Table booking

Restaurants and HoReCa

A guest needs the menu, hours and a clear booking step.

Menu and allergens come from an approved source.
Booking information is collected consistently.
Group orders have their own rules.
Special requests move to your team.
Discuss a restaurant chat
Viewing request

Real estate and development

A buyer chooses a property, checks budget and requests a viewing.

Property and price are explained in one format.
Budget, area and timing become clear questions.
Plans are sent when requested.
Viewing requests move to sales.
Discuss a real-estate chat
Order

E-commerce and retail

A buyer asks about choice, price, stock and delivery in one conversation.

Products are found from your catalog.
Size, color and stock are captured separately.
Order fields are agreed in advance.
Payment and returns move to the right stage.
Discuss an online-store chat
Appointment

Auto service and detailing

A vehicle owner needs the service, price and available time.

Vehicle and job type are identified first.
Prices follow your rate card.
Time selection follows your rules.
Diagnostics move to a technician.
Discuss an auto-service chat
Intake

Legal and professional services

A client explains the issue and then asks for documents or a specialist.

Issue type and deadline become clear.
Document lists follow your rules.
Chat is not a legal opinion.
Complex or confidential matters move to a specialist.
Discuss a professional chat

How we set up your chat

Before we start, you know what the chat answers, when it stops and who receives a handoff.

1
Map questions and rules

We collect common questions, prices, terms, channels and cases that must move to a person.

2
Configure and test

We connect agreed channels, add approved knowledge and test typical conversations with your team.

3
Optional two-week observation

If we agree to this step, we observe operator conversations for two weeks without messaging customers, then review draft replies with your team.

Rules and control

aiCHATS answers from agreed knowledge

You decide channels, prices, catalog and reply rules. Unclear or complex cases move to a person.

Discuss aiCHATS rules

Channels

Website, Instagram, Messenger, WhatsApp and Telegram — only the channels you need.

What we agree 01● Your control

Knowledge source

Prices, terms, catalog and FAQs come from sources you approve.

What we agree 02● Your control

Human handoff

We define when aiCHATS stops and what context the employee receives.

What we agree 03● Your control

Two-week observation

Only by agreement: the chat observes, sends no customer messages and the team reviews the drafts.

What we agree 04● Your control

Access and changes

We agree who can view or change prices, rules, catalog and channel settings.

What we agree 05● Your control

Promotions and limits

A promotion applies only when shown before checkout; TikTok is not available in this offer.

What we agree 06● Your control
aiCHATS by aiNOW

Technology under human rules

aiCHATS is built by the aiNOW team to connect customer communication with a controlled AI workflow.

Your team approves knowledge, prices and handoff rules; we configure, test and support the agreed system.

When a conversation needs a person, it moves to your team under the agreed handoff rules.

Andro Kasparov · Founder
Andro Kasparov
Founder
Nika Skhirtladze · Commercial Director
Nika Skhirtladze
Commercial Director
Giorgi Darbaiseli · Business Development Director
Giorgi Darbaiseli
Business Development Director
Tbilisi, GeorgiaaiNOW · 2026
[aiCHATS answers]

Frequently asked questions

Channels, plans, answer limits, data and human handoff — answered directly.

aiCHATS is business chat for your website, Instagram, Messenger, WhatsApp and Telegram. It answers from approved rules and moves the conversation to your team when needed.

We can plan chat for your website, Instagram, Messenger, WhatsApp and Telegram. TikTok is not available in this offer.

Personal is 100 GEL per month, with 600 answers per month for one Instagram or Facebook account.

Starter is 220 GEL for 3,000 answers and one account; Business is 450 GEL for 8,000 answers and three accounts; Premium is 900 GEL for 25,000 answers and five accounts; Enterprise is 2,500 GEL for 75,000 answers and ten accounts. Custom is negotiated.

It is the number of replies sent to customers in one month. Additional volume and its price must be agreed in advance.

Yes, when the required questions, rules and next step are defined with you. Final confirmation can remain with an employee.

Yes, when prices and catalog data come from an approved source. If a fact is not confirmed, aiCHATS should not invent it.

When the question is complex, information is missing, the customer needs a decision or another rule you define is met. The handoff rule is agreed in advance.

No. Accuracy depends on your sources, rules and updates. We do not promise a 100% result; we build a testable process with human handoff.

If we agree to this step, we observe operator conversations for two weeks; aiCHATS does not message customers, and we review drafts with the team before choosing the next step.

Access, handoff format and responsible people are agreed in advance. Your team keeps the final decision on difficult cases.

You provide the approved change and we update the system under the agreed process. Old information is not treated as a current fact automatically.

A promotion applies only when it is shown before checkout and its terms are agreed in writing. We do not promise an automatic discount.

Choose one channel and one important scenario. We collect the questions and approved sources, then test the first chat rules.

We work in stages with an agreed check at each stage. If another solution is better, we will say so directly instead of inventing a guarantee.

Still have a question?
Discuss aiCHATS

Who is aiCHATS for?

For businesses that need repeat customer questions, orders or handoffs to employees to follow clear rules.

  • Customers ask the same questions across different channels.
  • Prices, catalog or working rules do not have one approved source.
  • You want the chat to collect the questions needed for an order, booking or appointment.
  • You need a person for difficult conversations rather than hidden automation.

aiCHATS may not fit if...

You expect the chat to decide every case by itself, have no approved source or expect a 100% result without testing the process.

Not sure whether chat fits? Let us examine one real conversation.

What should aiCHATS handle?

Tell us where customers write, what they ask and when your team needs to take over.

We will write to you on WhatsApp, not call you separately.
Email us
We first understand your channels and rules We explain the plan, volume and price in advance If aiCHATS is not the right fit, we will say so directly
aiCHATS

aiCHATS by aiNOW

aiCHATS answers customer questions, collects order details and hands the conversation to your team when needed.

Discuss aiCHATS

Products

  • aiCHATS (customer chat)
  • aiCALL (AI calls)
  • aiCONTENT (AI content)
  • aiWEB (Websites and digital products)
  • aiSTAFF (AI-skilled people)
  • iAI (Process coordination)

Scenarios

  • Clinics and aesthetics
  • Restaurants and HoReCa
  • Real estate and development
  • E-commerce and retail
  • Auto service and detailing
  • Legal and professional services

Resources

  • Blog
  • How we start
  • Questions and answers
  • Contact us
  • Email us

Legal and safety

  • Privacy
  • Terms
  • [email protected]
  • Tbilisi, Georgia
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