aiCHATS by aiNOW
The aiCHATS team and operating approach
aiCHATS is a product by aiNOW. We study how your business answers customers, configure approved knowledge and channels, and keep a human in the loop for difficult cases.
aiCHATS PIPELINE
How we build aiCHATS
We start with the real task, then configure only the workflow it needs.
01 · Task
What should improve
We identify recurring questions, lead capture or support work that needs a clear path.
02 · Knowledge
Approved information
We configure the product, price and policy sources your team approves.
03 · Channels
Where conversations arrive
We connect only the accounts and channels included in the agreed setup.
04 · Human
The handoff point
Difficult or uncertain cases go to a person instead of receiving an invented answer.
One product, one clear responsibility
aiCHATS is built for customer messaging and is owned by aiNOW.
Who runs aiCHATS
Andro Kasparov
Founder · CEOSets the business goal, product direction and quality bar for every result.
Nika Skhirtladze
CCOLeads commercial operations, strategic partnerships and client relationships.
How we work
Start with facts
We clarify answer sources, channel limits and human handoff before setup.
You keep control
Your team controls rules, prices and approval points.
No inflated promises
If a capability or external integration is not verified, we leave it clearly limited.