Patients look for a test in the evening
After a doctor referral, from the phone. They write straight into Instagram or Messenger, when your front desk is already closed.
AI assistant for diagnostic centers
A patient writes at 07:40 in the morning. The answer is already on its way.
To give a fasting sample, a patient has a narrow morning window: they must make it before work and need an answer right away, do you take fasting walk-ins, what hours you run them and what it costs. The AI assistant answers automatically at any hour, quotes the price range, records the exam, number and time, and hands it to your administrator to confirm.
Mariam
AI demo
I am Mariam, the Medline Diagnostics assistant. Tell me which test or scan you need, I will walk you through the fasting prep and book you into a free morning slot.
This is an illustrative channel and booking example: before customer-facing activation is agreed, replies will use only your confirmed information and rules. Prices shown here are illustrative business examples, not aiCHATS plan prices.
Where a diagnostic center loses patients
They message two or three centers at once
"Do you do this test? When can I come for an MRI?" Clarify the test and whether there is a doctor referral, then send preparation instructions and available times.
A test question needs preparation and an appointment
Clarify which test the patient needs and whether they have a referral from a doctor, then send the preparation instructions and available times.
How it works
- 1
Replies from approved information
Messenger, Instagram, WhatsApp, Telegram and the site widget. Georgian, Russian and English, language auto-detected.
- 2
Handles the price question correctly
Quotes your real price range and moves the patient toward booking the exam. It uses only the ranges you approve; an unlisted figure is confirmed by your team.
- 3
Collects the booking
Exam or consult, preferred day and time, name, phone. With an optional provisional slot.
- 4
Your administrator confirms in the morning
Every night inquiry lands in one list. The administrator calls, confirms, and the patient is on your schedule.
What it does not do
Trust is built on specifics, so we say it plainly:
It does not diagnose or interpret results
The bot never makes a diagnosis and never interprets a test or lab result. That is a job for the doctor alone. It only books the exam and passes the medical question to a physician.
It does not confirm bookings by itself
A booking is always provisional; the final word is your administrator. Your schedule stays in your hands.
It hands urgent cases to a human
An urgent or worrying symptom: the bot advises calling 112 and passes the conversation to a person right away. It does not play doctor.
Your rules
built from approved information
Actual results depend on the business and its information: the assistant works from approved content and agreed handoff rules, and usage is measured after a scoped test.
Channels: Messenger · Instagram · WhatsApp · Telegram · site widget
Optional shadow observation on your center
We prepare the test environment from your approved information and agreed rules; timing depends on scope.
If useful, we can run a two-week shadow observation on your Instagram and Messenger by agreement, without sending messages.
Shadow observation is for review only; it does not itself activate public messaging or confirm commercial terms.
The initial scope records the needed information, channels and handoff rules; commercial terms apply only after separate confirmation.
AI chatbot for diagnostic centers: why right now
Most patients look for a test or a scan from the phone, often after a doctor referral and outside working hours. They write into Instagram and Messenger and expect an answer in minutes: do you do this exam, what is the price range and when can they come. After the agreed activation, the AI chatbot for diagnostic centers can answer at night using only the information you approve and hand complex requests to the team.
Booking, not just messaging
The main difference between a simple chatbot and a diagnostic center assistant is the booking logic. The assistant collects information about the desired exam or consultation, the time, the name and the phone, creates a provisional booking and hands it to the administrator in the morning for confirmation. This keeps the center schedule under human control, while the bot only organizes the request and hands it to the team under agreed rules.
Safe answers on medical topics
In diagnostics the bot must never make a diagnosis, interpret a lab result or invent a price. A properly configured assistant uses only the information the center provided, answers prices as ranges, and in an urgent or worrying case advises calling 112 and hands the conversation to a person right away. The team reviews the handoff under agreed rules; the final medical decision remains with a professional.
What does an AI assistant for a diagnostic center do?
An AI assistant for a diagnostic center is a chatbot that answers patient messages on Messenger, Instagram, WhatsApp and the website, at any time of day or night. It quotes the price ranges for exams and consultations, moves the patient toward booking an exam, records the name, number and preferred time, creates a provisional booking and hands it to the administrator in the morning. It does not make a diagnosis, does not interpret lab results, uses only approved information; unlisted details are confirmed by the team. For the center the result is simple: evening and weekend inquiries can be routed to the team under agreed rules.
Frequent questions
How fast can the assistant go live for a diagnostic center?
Timing depends on the agreed scope: we need your list of exams and consultations, price ranges and working hours; then we review representative conversations and handoff rules.
Does it understand Georgian and Russian?
Yes. The assistant speaks Georgian, Russian and English, detects the language automatically and replies in kind.
Does it diagnose or interpret lab results?
No, never. The bot does not make a diagnosis and does not interpret test results. It quotes the price range, books the exam and passes any medical question to a doctor. Interpreting a result is a job for the physician alone.
Does it replace the administrator?
No. It catches the hours a human physically cannot cover: nights, weekends, peak load. Final confirmation and the live relationship stay with your team.
How much does it cost?
It depends on the channels and inquiry volume. First we show a live demo on your center, then you get exact terms on one page. The demo commits you to nothing.
AI chatbot for related industries
See it answer your own patients. A demo is reviewed against agreed information and rules.
Request a demo